Privacy Policy

This Privacy Policy governs the collection, use, and disclosure of personal information by Alexa Partners Private Limited (the “Service Provider”) in connection with the DRMS mobile application (the “Application”). By using this Application, you agree to the terms of this Privacy Policy.

How we collect information

From you directly and through this site: ALEXAPartners may collect information through the website or APP when user visit. The data we collect depends on the context of your interactions with our website or APP.
Through business interaction: We may collect information through user or our employer’s business interaction with our employees or offices.
From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties such as;

Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver customers next actions or communication more easily.
Account information, purchase or redemption information and page-view information from some users, clients with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising or other services.
Information about user interactions with products and services offered by us to clients and our subsidiaries

Information we collect

We collect information primarily to provide better services to all of our customers. We collect the information you provide to us on our Sites / APP such register user name, email address, postal address, phone number, company name, location information and demographics. We may also obtain information from other sources and combine that with information we collect on our Site& APP.
When user visit or use our APP, some information is automatically collected. This may include information such as the Operating System (OS) running on user device, Internet Protocol (IP) address, access times, browser type, and language, and the website user visited before our APP or Site. We also collect information about how user use Cresolv24 product(s).
We automatically collect purchase and content use history, which we sometimes aggregate with similar information from other customers to create features such user support and analytics for assist in day to day work.
The full Uniform Resource Locators (URL) clickstream to, through and from our website /APP (including date and time); cookie number; products and/ or content you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs.
By using this website/APP, user are agreeing that ALEXAPartners mayuse, user feedback on our website / APP for and work planning and execution.
We will retain user information as long as we require this to provide userwork planning based on information recorded in website/APP and for a period which required under the concerned laws and client needs.
Where we need to collect personal data by law, or under the terms of a contract we have with clients and user and user fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with client or users (for example to provide user with our goods or services). In this case, we may have to cancel a product or service user have with us but we will notify user if this is the case at the time.

How we use information

We use the location and other information we collect primarily to provide, maintain, protect and improve our current products and services. We use personal information collected through our Site & APP as described in this Policy or on our Site. For example, we may use your information to;

1. Improve our services, Site and how we operate our business;
2. Understand and enhance user experience using our Site, products and services;
3. Personalize our products and make recommendations;
4. Provide and deliver products and services user/client request;
5. Process, manage, complete, and account for transactions;
6. Provide customer support and respond to your requests, comments and inquiries;
7. Create and manage online accounts establish;
8. Send user related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
9. We may process your personal without your knowledge or consent where required by applicable law or regulation.
10. Comply with and enforce applicable legal requirements, industry standards, our policies, and our terms of use; and
11. Protect, investigate and deter against fraudulent, unauthorised or illegal activity.

We use user personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the ALEXAPartners Services.
We may also ask for user consent to process personal information for a specific purpose that we communicate to user. When user consent to our processing user personal information for a specified purpose, user may withdraw user consent at any time and we will stop the processing of user data for that purpose.

Information Collection and Use

We collect personal information when you use the Application, including but not limited to:

Device Information: Device’s IP address, operating system, and app usage data.
Location Information: Approximate geographical location of your mobile device. This may be used to provide location-based services, improve our offerings, and help personalize the user experience.
Personal Information: If required for providing services, we may collect personal data such as your email, location, phone number, and photos. This data is retained and used for the purposes described below.

How We Use Your Information

The data we collect is used in the following ways:

Geolocation Services: To provide location-based features, personalized content, and relevant recommendations.
Analytics and Improvement: To analyze usage data to improve the overall performance of the Application.

Third-Party Services

The Application may use third-party services for analytics and other functionalities. These third parties have their own privacy policies regarding how they handle your data. We encourage you to review these policies. Below are the third-party services used in the Application:

Google Play Services

We may share aggregated, anonymized data with third parties to help improve the Application. However, we do not share personally identifiable information unless explicitly authorized by you.

Disclosure of Your Information

We may disclose your information in the following situations:

Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena or legal request.
Protection of Rights: If we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
Third-Party Service Providers: We may share your information with trusted third parties who process data on our behalf, provided they agree to comply with the terms of this Privacy Policy.

Opt-Out Rights

You can stop the collection of information by uninstalling the Application. You can also manage permissions for location data through your mobile device settings.

Data Retention Policy

We retain your data for as long as you use the Application. If you wish to delete your data, please contact us at vaibhavrane@alexapartners.com, and we will respond to your request promptly.

Children’s Privacy

The Application is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided personal information, we will take steps to delete that data. If you are a parent or guardian and believe we may have collected information from a child under 13, please contact us at vaibhavrane@alexapartners.com.

Security

We take the security of your personal information seriously. We implement physical, electronic, and procedural safeguards to protect your data from unauthorized access, alteration, or destruction.

Your Data Protection Rights (Applicable to EU Residents)

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to your personal data if it is inaccurate or incomplete.
Right to Erasure: You can request that we delete your personal data under certain circumstances.
Right to Restrict Processing: You can request the restriction of processing your personal data in certain cases.
Right to Data Portability: You can request a transfer of your personal data to another organization, where applicable.
Right to Object: You can object to the processing of your personal data under certain conditions.

To exercise these rights, please contact us at vaibhavrane@alexapartners.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the “Effective Date” at the top of the policy. Continued use of the Application after any changes constitutes your acceptance of the new Privacy Policy.

Effective Date

This Privacy Policy is effective as of April 10, 2025.

Your Consent

By using the Application, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at:

Email: vaibhavrane@alexapartners.com
Phone: +91-7738829118
Address: 913, 9th Floor, Corporate Annex, Sonawala Road, Near Udyog Bhavan, Goregaon East, Mumbai, Maharashtra 400063